Netuno Electric MTB | Electric Mountain Bikes for Sale

Name: Netuno E-Mountain Bike
Brand: Eskute
SKU: YM-MYT-275
Price: 749.0 GBP
Availability: InStock
Rating: 4.91 (119 reviews)

Netuno E-Mountain Bike

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Motor

BAFANG Hub Motor 250W,45NM

Battery

Removable battery 522Wh

Max Battery Range

65 miles

Netuno E-Mountain Bike

Quantity

Recommended Height

5'2" ~ 6'2"

£749.00 £1,299.00

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Details

Product Overview

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Overview

Shipping

1. COSTS & DESTINATIONS

Destinations	Cost	Time of Arrival	From
UK	Free	3-5 Business Days	UK Warehouse
Other European Countries	Free	5-8 Business Days	Poland Warehouse

Note:

1. Shipment to outside Europe is NOT available at the moment.

2. Selling Price is VAT included.

3. Customers do NOT need to pay import duty.

4. Carrier: Ttuffnells

2. DELIVERY PERIODS

We try to send your orders within 2 business days. After your order has been shipped, a shipping confirmation will be sent to your e-mail address. We cannot provide additional shipping information or documentation for third party shipping. All expected delivery dates given by ESKUTE are based on estimates. Any changes made by the customer after the product has been shipped, including but not limited to changing the address, deferring an order, or updating shipping preferences/preferences, will result in the abandonment of the option for replacements and/or refunds if problems occur.

3. CHANGE OF DELIVERY ADDRESS

NO FEE for changing the delivery address BEFORE we provide you with the tracking number. £35 for changing the delivery address if the logistics information shows during transport. £70 will be charged if the package has already been successfully delivered to the original address.

4. ORDER TRACKING

If you have already registered on Eskute.co.uk, you can track your order, shipping and processing information in your account. If you have not registered on our website, you can track them here using tracking number. For more shipping information, please email us at support.uk@eskute.com. We will respond to you within 24 hours.

5. LOST PACKAGE:

Eskute is responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. Eskute will always check and push for you. If you don't receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. Eskute will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up. Eskute ensures that the customer experience is always a priority.

- Free Home Delivery for EBikes
- Note:
Black Friday Combo spare battery will ship separately from the Ebike.
All free batteries are expected dispatch at the beginning of December.
If you have any questions, please contact our customer service.

Return

RETURN POLICY

Return & Refund Policy

If you are not happy with your purchase with valid reasons (exclude a change of mind), contact our customer service by email within 15 days of receiving the product for a return and refund.

Guidelines for a return:

If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email.
If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund.
Do not return or drop off the parcel by yourself through the sender's address. Any product returned without acceptance will not be refunded.
Please email us within 15days after receiving your Eskute delivery if you warrant a return.
Please state the issue you are facing in the email.
Please wait for a reply from our lovely Eskute team, typically within 24 hours.
Meanwhile, please store the Eskute Delivery box in a cool and dry place to prevent it from getting damaged.
Once approved, a mailing address and instructions will be sent through email to the inbox you ordered an Eskute.
Read the "Acceptable Conditions for a Return"

Acceptable Conditions for a Return

Within 15 days after receiving your Eskute bike
The bike must be unused, free of dirt, dust, and other fragrances, and in the same packaging and condition as you have received it.
Customers are responsible for the cost of the return/exchange if

Customer dislikes the product and returns it;
Other personal reason like "wrong size", "doesn't fit", "no longer needed/wanted" etc.
For return of personal reasons, the shipping fee is born by customer and will be deducted from the refund total.

Eskute will bear all the cost of the return/exchange including shipment fee if

There is any major defect found with proof of evidence;
Either sent in the form of an image or video through your email to us.

Our warranty policy will be in effect upon the receipt of goods. If any minor defective, we will send the parts to customers for free and freight is born by Eskute. We will bear repair cost if the bike repaired by a local shop.
Please check our warranty.

Lost parcel:

WARRANTY COVERAGE

Accessories		Warranty Period	Notes
Electronic Accessories	Motor	2 years	The following conditions are not coverd by the warranty: 1. water damage of the battery, motor and controller. 2. Manmade damage, selfmodification, collision damage of spare parts, etc. 3.Tire puncture by sharp objects.
	Controller	2 years
	Battery	2 years
	Charger	1 year
	LCD Screen	6 months
	Switch	6 months
	Front light	3 months
Basic Accessories	Frame	2 years
	Front Fork	1 year
	Handlebar	1 year
	Crank	6 months
	Throttle	6 months
	Pedal	6 months
	Fly Wheel	6 months
	Thumb Shifter	6 months
	Rear Derailleur	6 months
	Brake Disc	3 months
	Tire	3 months

Exceptions

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Yamee/Eskute that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Eskute.

The warranty will NOT cover the problems caused by any of the following causes.

Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions

Any unauthorized modification to the product, such as disassemble the bike without direction by Eskute, faulty installation, repair, or maintenance by anyone other than Eskute,

The product has been in any accidents, such as traffic accidents

The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes

Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts)

HOW TO CONTACT

For any return or refund, please contact us at support.uk@eskute.com with following information:

Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)

Order number/ID

The email and shipping address you used when placed order

Pictures/Short videos of the problems and a brief description of the problems

HOW WILL WE RESPOND

Please wait for a reply from our lovely Eskute team, typically within 24 hours.
Meanwhile, please store the Eskute Delivery box in a cool and dry place to prevent it from getting damaged.
Once approved, a mailing address and instructions will be sent through email to the inbox you ordered an Eskute.
We will arrange the exhange within 3 business days. The refund will be made within 2 business days to the customer original payment method.

REFUND DURATION

Refunds to credit/debit cards usually take 2-5 business days. However, it can take up to 30 days, depending on the card company involved. If you have paid with a PayPal balance, the money is refunded to your PayPal balance. Please contact Paypal or your credit/debit cards bank for more info about the return payment.

FREE returns within 15 days

VAT include

No additional fees

PLEASE NOTE: The throttle is not included in the accessories of this bike package, if you need to use the throttle please buy it separately. Also, please use the throttle according to the relevant regulations.

Unleash the true power of your ride

With a powerful 250W Bafang motor that easily tackle hills and headwinds, you can customize the level of assistance with the pedal-assist function to maintain your cruising speed effortlessly.

Keep going and going with long-lasting energy.

Experience the ultimate thrill of unstoppable cruising with our high-capacity Lithium 36V, 14.5Ah Samsung battery. Enjoy long-lasting power and performance for your daily commute or weekend adventures, while advanced safety features ensure reliability and durability. With a detachable battery granting up to 65 miles of effortless riding, revolutionize your ride like never before.

Backlit Display and Extra Power on Tap

Easy-to-read display monitors your speed, pedal-assistant level, mileage, battery status, etc. Above that it also allows you to easy charging your smartphone with an integrated USB port.

Unleash the true power of your ride

With a powerful 250W Bafang motor that easily tackle hills and headwinds, you can customize the level of assistance with the pedal-assist function to maintain your cruising speed effortlessly.

Keep going and going with long-lasting energy.

Backlit Display and Extra Power on Tap

Easy-to-read display monitors your speed, pedal-assistant level, mileage, battery status, etc. Above that it also allows you to easy charging your smartphone with an integrated USB port.

Ride Into a Greener Future

Front suspension

Our fork's 100mm travel provides optimal cushioning for confident control on any surface, delivering a smoother and more comfortable ride that matches your weight and style.

Pedal Assist

Our electric bike offers 5 levels of pedal assist for conquering any terrain with ease. Enjoy a smoother ride with the pedal assist system. Experience ultimate cycling freedom and adventure with confidence and comfort.

SHIMANO 7-speed chainstay

Experience seamless shifting with our sensitive Shimano 7-speed derailleur and rust-free KMC chain. Quickly adapt your riding style on steep hills or flat terrain, and achieve optimal momentum with electric pedal assistance.

Disc Brakes

Whether you're cruising down steep hills or navigating busy streets, our mechanical disc brakes ensure that you can stop on a dime and stay in complete control at all times.

LED Headlight

Super bright at night without blinding others, thanks to StVZO-compliant LED reverse beam technology. Reflectors all around for maximum visibility in the dark.

Kenda 27,5"*2,1" tires

Whether on gravel, soft ground, or asphalt, ride with speed and safety on all paths using high-quality Kenda tires that provide enough grip to reach your destination securely.

What's in your box?

· ESKUTE Netuno
· Tool Box
· Charger
· Battery Key

Top Speed	15mph(*The motor will stop giving assist at the stated top speed. You can still ride beyond the stated top speed with pure muscle power.)
Range	35 miles on Throttle Up to 65 miles on Pedal Assist
Weight Capacity	125 KG
Recommended Rider Heights	5'2"- 6'2"

Motor	BAFANG 250W , 36V Brushless Rear Hub Motor,45Nm
Battery	Removable Internal Lithium-ion 36V, 14.5Ah (522Wh) with Samsung/LG Cells
Charger	42V 3Amp Fast Charger, 7-8 Hour Charging
Sensor	Speed Sensor
Throttle	Thumb Throttle
Pedal Assist	5 Levels
Display	Integrated Smart LCD Display with USB port
Lights	Standard Eskute LED headlight

Frame	6061 Aluminum Alloy Frame
Front Fork	Hydraulic lockout, Coil spring adjust for preload, 100mm travel
Brake	Mechanical Disc Brakes, 160mm Rotors
Tires	Kenda, 27.5" x 2.1"
Rims	Single Wall Aluminum 36h Front & Rear
Crankset	170mm w/ 40 T
Shift lever	SHIMANO 7 Speed
Pedals	9/16' Alloy Platform
Chain	KMC - 7 Speed
Total Bike Weight	56lbs

Frame Size	SYMBOL	SIZE (mm)
Top tube length	A	660
Head tube length	B	170
Max seat height	C	1060
Min seat height	D	890
Wheelbase	E	1170
Handlebar height	F	1130
Total Length	G	1900

During the one-year warranty period, if the battery is found to be defective, it will be replaced at no charge to you. After the warranty period or if you need additional batteries, they can be purchased at Eskute

Not charging for 3 months will lead to battery damage, and the customer will be responsible for any damage to the battery caused by not charging for a long time. In order to keep the battery longer life, please keep charging at least once a half month.

All Eskute e-bikes are IPX4 waterproof, which means, normally, you don't need to worry about damage caused by spray from a wet road, raindrops during riding, or parking your e-bike in light rain. But please note that the e-bike is not intended to be submerged or subjected to a pressurized spray, nor use a pressure washer or sprayer to clean your e-bike.
To protect the bike and ensure your safety, we strongly recommend you not to ride in rainy or overly wet environments, even though the cables and other equipment are waterproof. Even if the battery is removed, there are many electronic devices such as wires, motors, etc., which may be damaged in rainy weather.

Yes, for sure.

It can run around up to 65 KM on Pedal Assist ,Of course, the range for a single battery charge can vary greatly depending on conditions such as the combined weight of the rider and ebike, wind resistance, tyre pressure and tread profile, terrain and elevation changes, road or trail surface, outdoor temperature, maintenance of the E-Bike and the condition of the battery.