Delivery times may vary depending on your location. Under normal circumstances, orders processed here typically take 3-5 business days to arrive. However, please note that unforeseen factors like adverse weather conditions or unexpected incidents may occasionally cause delays in the logistics process. Rest assured that any potential delays are typically within a reasonable timeframe and generally do not exceed 10 days.

Eskute uses FedEx and USPS, depending on the size and weight of the order and delivery address. Larger or bulky items may require multiple shipments.

When it comes to charging an Eskute electric bike battery, the charging time is influenced by two key factors: the battery size and the type of charger utilized. With our Eskute electric bikes, which come with a 54.6V 3A charger, you can typically expect the charging process to be completed within a timeframe of approximately 4-6 hours.

To comply with US regulations, Eskute suggests that riders who are 14 years old and above should ride our electric bikes. We encourage you to review your local state e-bike laws to ensure you are aware of the specific age restrictions for e-bike riding.

Upon delivery, your e-bike will be partially assembled, requiring only a few pieces to be installed once you unpack it. For detailed unboxing and setup instructions, please refer to the guides available on our YouTube Channel or user guide . Follow along with the step-by-step videos to ensure a smooth and hassle-free assembly process.

All Eskute electric bikes come with an IPX4 waterproof rating, offering protection against road spray, light rain, and riding in damp conditions. While you don't need to worry about these elements causing damage, please remember that our e-bikes should not be submerged, subjected to high-pressure sprays, or cleaned with pressure washers.

To safeguard your bike and ensure safety, we strongly advise against riding in heavy rain or excessively wet environments. Although the cables and components are waterproof, riding in such conditions may still pose a risk to electronic parts like wires and motors. Even if you remove the battery, other sensitive components can be affected.

Eskute E-bikes are thoughtfully designed to align with US regulations, ensuring that riders can enjoy our bikes without the need for a special license. It's important to note that this applies specifically to Eskute branded bikes and may not extend to all other electric bike models. Furthermore, Eskute E-bikes are available in both the US and European markets, featuring distinct configurations tailored to meet the specific regulations of each market. Rest assured, all Eskute E-bikes are meticulously crafted to comply with the local market regulations, providing riders with a seamless and legal riding experience.

To prioritize rider safety and maximize maneuverability and control, Eskute advises against carrying more than one adult on the bike simultaneously. This recommendation aims to create safer riding conditions and ensures that the rider can maintain optimal control over the bike. By following this guidance, riders can enjoy a secure and comfortable riding experience on their Eskute.

Unfortunately, the warranty coverage provided by Eskute is only valid for the original buyer of the bike. This means that if you purchased a second-hand Eskute bike, you will not be eligible for warranty coverage. It's important to consider this factor when purchasing a second-hand bike.

No, unfortunately, the warranty provided by Eskute does not cover damages incurred from collisions or accidents. The warranty is specifically designed to cover manufacturing defects, not damages that occur from regular usage or unexpected incidents. In the event of an accident that damages your Eskute bike, it will be the responsibility of the owner to cover the cost of repairs.

To make a warranty claim, please contact Mihogo at support.us@eskute.com. Provide the date of purchase, proof of purchase, and a detailed description of the issue. Mihogo will evaluate the claim and determine if it is covered under the warranty. If approved, Mihogo will repair or replace the covered component(s) free of charge.