Netuno Pro Electric Mountain Bike

Motor

BAFANG Mid-Drive Motor 250W,80NM

Battery

Removable battery 522Wh

Max Battery Range

80 miles

Netuno Pro Electric Mountain Bike

Color
Black
Recommended Height
£1,299.00 £1,999.00
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Mountain Bike Mudguards

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Shipping

1. COSTS & DESTINATIONS

Destinations Cost Time of Arrival From
UK Free 3-5 Business Days UK Warehouse
Other European Countries Free 5-8 Business Days Poland Warehouse

 

Note:

1. Shipment to outside Europe is NOT available at the moment. 

2. Selling Price is VAT included.

3. Customers do NOT need to pay import duty.

4. Carrier: Ttuffnells

2. DELIVERY PERIODS

We try to send your orders within 2 business days. After your order has been shipped, a shipping confirmation will be sent to your e-mail address. We cannot provide additional shipping information or documentation for third party shipping. All expected delivery dates given by ESKUTE are based on estimates. Any changes made by the customer after the product has been shipped, including but not limited to changing the address, deferring an order, or updating shipping preferences/preferences, will result in the abandonment of the option for replacements and/or refunds if problems occur.


3. CHANGE OF DELIVERY ADDRESS


NO FEE for changing the delivery address BEFORE we provide you with the tracking number. £35 for changing the delivery address if the logistics information shows during transport. £70 will be charged if the package has already been successfully delivered to the original address.


4. ORDER TRACKING


If you have already registered on Eskute.co.uk, you can track your order, shipping and processing information in your account. If you have not registered on our website, you can track them here using tracking number. For more shipping information, please email us at support.uk@eskute.com. We will respond to you within 24 hours.

5. LOST PACKAGE:

Eskute is responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. Eskute will always check and push for you. If you don't receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. Eskute will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up. Eskute ensures that the customer experience is always a priority.

    • Free Home Delivery for EBikes
Return

RETURN & REFUND POLICY

FOR NON-QUALITY ISSUES

If you are not happy with your purchase with valid reasons (exclude a change of mind), contact our customer service by email within 15 days of receiving the product for a return and refund.

Guidelines for a return:

  1. If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. 
  2. If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. You can refuse the parcel when dispatch to your house, but we need to deduct the shipping fee(GBP100-150)or you may either keep it or contact us to return for a refund. 
  3. Do not return or drop off the parcel by yourself through the sender's address. Any product returned without acceptance will not be refunded.
  4. Please email us within 15days after receiving your Eskute delivery if you warrant a return.
  5. Please state the issue you are facing in the email.
  6. Please wait for a reply from our lovely Eskute team, typically within 24 hours.
  7. Meanwhile, please store the Eskute Delivery box in a cool and dry place to prevent it from getting damaged.
  8. Once approved, a mailing address and instructions will be sent through email to the inbox you ordered an Eskute.
  9. Read the "Acceptable Conditions for a Return"

Acceptable Conditions for a Return

  • Within 15 days after receiving your Eskute bike
  • For a full refund,the bike must be unused, free of dirt, dust, and other fragrances, and in the same packaging and condition as you have received it. If the bike has been already used, we may need to deduct use fee and charge restocking fee(almost 10-20%)depending on the condition of th ebike. 
  • Customers are responsible for the cost of the return/exchange if 
    1. Customer dislikes the product and returns it;
    2. Other personal reason like "wrong size", "doesn't fit", "no longer needed/wanted" etc.
    3. For return of personal reasons, the shipping fee is born by customer and will be deducted from the refund total. 

     

    FOR QUALITY ISSUES

      • Within 15 days of receipt, ESKUTE will bear all the cost of the return/exchange including shipment fee if 
        • There is any major defect found with proof of evidence;
        • Either sent in the form of an image or video through your email to us.
      • Our warranty policy will be in effect upon the receipt of goods. If any minor defective, we will send the parts to customers for free and freight is born by Eskute. We will bear repair cost if the bike repaired by a local shop. 
      • Over 30 days of receipt, only Warranty services will be provided. For minor defects that don’t affect biking safety, compensation may be offered instead of a return. Not provide full refund.
      • Please check our warranty.

      Lost parcel:

      Eskute is responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. Eskute will always check and push for you. If you don't receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. Eskute will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up. Eskute ensures that the customer experience is always a priority.

       

        HOW TO CONTACT 

        For any return or refund, please contact us at support.uk@eskute.com with following information:
        1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
        1. Order number/ID
        1. The email and shipping address you used when placed order
        1. Pictures/Short videos of the problems and a brief description of the problems

        HOW WILL WE RESPOND

        1. Please wait for a reply from our lovely Eskute team, typically within 24 hours.
        2. Meanwhile, please store the Eskute Delivery box in a cool and dry place to prevent it from getting damaged.
        3. Once approved, a mailing address and instructions will be sent through email to the inbox you ordered an Eskute.
        4. We will arrange the exhange within 3 business days. The refund will be made within 2 business days to the customer original payment method.
        REFUND DURATION
        Refunds to credit/debit cards usually take 2-5 business days. However, it can take up to 30 days, depending on the card company involved. If you have paid with a PayPal balance, the money is refunded to your PayPal balance. Please contact Paypal or your credit/debit cards bank for more info about the return payment.
        • FREE returns within 15 days

        VAT include
        • No additional fees

        Power up your ride

        Torque Sensor Plus Speed Sensor: Makes A Big Difference in Ride Quality

        A sophisticated sensor system combines a torque sensor and speed sensor to manage the power delivered to the pedals, with a maximum torque of up to 80 Nm. Thanks to the intelligent boost management that precisely evaluates the cyclist's force on the pedals, delivering the thrust you need only when necessary, and increasing battery life and maximum range, Netuno Pro can help you to conquer the steepest slopes.

        Long-lasting Powered for More Thrill

        Easy to remove for charging or charge while on the e-bike, comes with a lock to keep it secured to the bike. Our safety-tested battery is built to last and is certified to meet standards for electric bicycles. Explore new places, new roads, and new adventures with the 80 miles range of the reliable powerpack.

        Smooth and Natural Riding More Adventure

        Durable, reliable 250W Bafang M410 mid-drive motor delivers robust, instantaneous power to conquer all terrain and has more fun. This extra power is enough to guarantee effortless rides, taking the strain out on hills and making moving off from a standstill much easier.

        Torque Sensor Plus Speed Sensor: Makes A Big Difference in Ride Quality

        A sophisticated sensor system combines a torque sensor and speed sensor to manage the power delivered to the pedals, with a maximum torque of up to 80 Nm. Thanks to the intelligent boost management that precisely evaluates the cyclist's force on the pedals, delivering the thrust you need only when necessary, and increasing battery life and maximum range, Netuno Pro can help you to conquer the steepest slopes.

        Long-lasting Powered for More Thrill

        Easy to remove for charging or charge while on the e-bike, comes with a lock to keep it secured to the bike. Our safety-tested battery is built to last and is certified to meet standards for electric bicycles. Explore new places, new roads, and new adventures with the 80 miles range of the reliable powerpack.

        Smooth and Natural Riding More Adventure

        Durable, reliable 250W Bafang M410 mid-drive motor delivers robust, instantaneous power to conquer all terrain and has more fun. This extra power is enough to guarantee effortless rides, taking the strain out on hills and making moving off from a standstill much easier.

        Tap into the ride's immense energy

        What's in your box?

        · ESKUTE Netuno PRO
        · Tool Box
        · Charger
        · Battery Key

        How-To-Install

        A useful guide to making the most of it all.

        What Online Reviewers Say

        Netuno PRO
        @Reviewer :Paul Compton PDphotography

        Color:BLACK

        Equipped with advanced features and technology, the NETUNO Pro effortlessly blends power and control. Its robust frame ensures stability on rugged trails, while the electric assistance system propels you forward with ease, conquering uphill challenges with confidence. Whether you're seeking thrilling downhill rushes or scenic trail exploration, the NETUNO Pro has you covered.