Netuno Pro Electric Mountain Bike (With Extra Spare Battery)

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Motor

BAFANG Mid-Drive Motor 250W,80NM

Battery

Removable battery 522Wh

Max Battery Range

80 miles

Netuno Pro Electric Mountain Bike (With Extra Spare Battery)

Color
Black
Recommended Height
£1,299.00 £1,999.00
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Shipping

1. COSTS & DESTINATIONS

Destinations Cost Time of Arrival From
UK Free 3-5 Business Days UK Warehouse
Other European Countries Free 5-8 Business Days Poland Warehouse

 

Note:

1. Shipment to outside Europe is NOT available at the moment. 

2. Selling Price is VAT included.

3. Customers do NOT need to pay import duty.

4. Carrier: Ttuffnells

2. DELIVERY PERIODS

We try to send your orders within 2 business days. After your order has been shipped, a shipping confirmation will be sent to your e-mail address. We cannot provide additional shipping information or documentation for third party shipping. All expected delivery dates given by ESKUTE are based on estimates. Any changes made by the customer after the product has been shipped, including but not limited to changing the address, deferring an order, or updating shipping preferences/preferences, will result in the abandonment of the option for replacements and/or refunds if problems occur.


3. CHANGE OF DELIVERY ADDRESS


NO FEE for changing the delivery address BEFORE we provide you with the tracking number. £35 for changing the delivery address if the logistics information shows during transport. £70 will be charged if the package has already been successfully delivered to the original address.


4. ORDER TRACKING


If you have already registered on Eskute.co.uk, you can track your order, shipping and processing information in your account. If you have not registered on our website, you can track them here using tracking number. For more shipping information, please email us at support.uk@eskute.com. We will respond to you within 24 hours.

5. LOST PACKAGE:

Eskute is responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. Eskute will always check and push for you. If you don't receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. Eskute will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up. Eskute ensures that the customer experience is always a priority.

    • Free Home Delivery for EBikes
Return

RETURN & REFUND POLICY

 

FOR NON-QUALITY ISSUES

If you are not happy with your purchase with valid reasons (exclude a change of mind), contact our customer service by email within 15 days of receiving the product for a return and refund.

Guidelines for a return:

  1. If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. 
  2. If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. You can refuse the parcel when dispatch to your house, but we need to deduct the shipping fee(GBP100-150)or you may either keep it or contact us to return for a refund. 
  3. Do not return or drop off the parcel by yourself through the sender's address. Any product returned without acceptance will not be refunded.
  4. Please email us within 15days after receiving your Eskute delivery if you warrant a return.
  5. Please state the issue you are facing in the email.
  6. Please wait for a reply from our lovely Eskute team, typically within 24 hours.
  7. Meanwhile, please store the Eskute Delivery box in a cool and dry place to prevent it from getting damaged.
  8. Once approved, a mailing address and instructions will be sent through email to the inbox you ordered an Eskute.
  9. Read the "Acceptable Conditions for a Return"

Acceptable Conditions for a Return

  • Within 15 days after receiving your Eskute bike
  • For a full refund,the bike must be unused, free of dirt, dust, and other fragrances, and in the same packaging and condition as you have received it. If the bike has been already used, we may need to deduct use fee and charge restocking fee(almost 10-20%)depending on the condition of th ebike. 
  • Customers are responsible for the cost of the return/exchange if 
    1. Customer dislikes the product and returns it;
    2. Other personal reason like "wrong size", "doesn't fit", "no longer needed/wanted" etc.
    3. For return of personal reasons, the shipping fee is born by customer and will be deducted from the refund total. 

     

    FOR QUALITY ISSUES

      • Within 15 days of receipt, ESKUTE will bear all the cost of the return/exchange including shipment fee if 
        • There is any major defect found with proof of evidence;
        • Either sent in the form of an image or video through your email to us.
      • Our warranty policy will be in effect upon the receipt of goods. If any minor defective, we will send the parts to customers for free and freight is born by Eskute. We will bear repair cost if the bike repaired by a local shop. 
      • Over 30 days of receipt, only Warranty services will be provided. For minor defects that don’t affect biking safety, compensation may be offered instead of a return. Not provide full refund.
      • Please check our warranty.

       

      Lost parcel:

       

      Eskute is responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. Eskute will always check and push for you. If you don't receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. Eskute will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up. Eskute ensures that the customer experience is always a priority.

       

        HOW TO CONTACT 

        For any return or refund, please contact us at support.uk@eskute.com with following information:
        1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
        1. Order number/ID
        1. The email and shipping address you used when placed order
        1. Pictures/Short videos of the problems and a brief description of the problems

        HOW WILL WE RESPOND

        1. Please wait for a reply from our lovely Eskute team, typically within 24 hours.
        2. Meanwhile, please store the Eskute Delivery box in a cool and dry place to prevent it from getting damaged.
        3. Once approved, a mailing address and instructions will be sent through email to the inbox you ordered an Eskute.
        4. We will arrange the exhange within 3 business days. The refund will be made within 2 business days to the customer original payment method.



        REFUND DURATION
        Refunds to credit/debit cards usually take 2-5 business days. However, it can take up to 30 days, depending on the card company involved. If you have paid with a PayPal balance, the money is refunded to your PayPal balance. Please contact Paypal or your credit/debit cards bank for more info about the return payment.

        • FREE returns within 15 days

        VAT include

        • No additional fees

        Features
        Specifications
        How-To-Install
        Reviews
        FAQ

        Power up your ride

        Torque Sensor Plus Speed Sensor: Makes A Big Difference in Ride Quality

        A sophisticated sensor system combines a torque sensor and speed sensor to manage the power delivered to the pedals, with a maximum torque of up to 80 Nm. Thanks to the intelligent boost management that precisely evaluates the cyclist's force on the pedals, delivering the thrust you need only when necessary, and increasing battery life and maximum range, Netuno Pro can help you to conquer the steepest slopes.

        Long-lasting Powered for More Thrill

        Easy to remove for charging or charge while on the e-bike, comes with a lock to keep it secured to the bike. Our safety-tested battery is built to last and is certified to meet standards for electric bicycles. Explore new places, new roads, and new adventures with the 80 miles range of the reliable powerpack.

        Smooth and Natural Riding More Adventure

        Durable, reliable 250W Bafang M410 mid-drive motor delivers robust, instantaneous power to conquer all terrain and has more fun. This extra power is enough to guarantee effortless rides, taking the strain out on hills and making moving off from a standstill much easier.

        Torque Sensor Plus Speed Sensor: Makes A Big Difference in Ride Quality

        A sophisticated sensor system combines a torque sensor and speed sensor to manage the power delivered to the pedals, with a maximum torque of up to 80 Nm. Thanks to the intelligent boost management that precisely evaluates the cyclist's force on the pedals, delivering the thrust you need only when necessary, and increasing battery life and maximum range, Netuno Pro can help you to conquer the steepest slopes.

        Long-lasting Powered for More Thrill

        Easy to remove for charging or charge while on the e-bike, comes with a lock to keep it secured to the bike. Our safety-tested battery is built to last and is certified to meet standards for electric bicycles. Explore new places, new roads, and new adventures with the 80 miles range of the reliable powerpack.

        Smooth and Natural Riding More Adventure

        Durable, reliable 250W Bafang M410 mid-drive motor delivers robust, instantaneous power to conquer all terrain and has more fun. This extra power is enough to guarantee effortless rides, taking the strain out on hills and making moving off from a standstill much easier.

        Tap into the ride's immense energy

        What's in your box?

        · ESKUTE Netuno PRO
        · Tool Box
        · Charger
        · Battery Key

        Top Speed 15mph(*The motor will stop giving assist at the stated top speed. You can still ride beyond the stated top speed with pure muscle power.)
        Range
        Up to 80 miles on Pedal Assist 
        Weight Capacity 125 KG
        Recommended Rider Heights 5'2"- 6'2"
        Motor
        BAFANG M410 250W, 36V Brushless Mid-Drive Motor,65Nm
        Battery Removable Internal Lithium-ion 36V, 14.5Ah (522Wh) with Samsung/LG Cells
        Charger 42V 3Amp Fast Charger, 7-8 Hour Charging
        Torque Torque Sensor
        Throttle  No throttle installed
        Pedal Assist 5 Levels
        Display Integrated Smart LCD Display
        Lights Standard Eskute LED headlight
        Frame Aluminum 6061A 27.5"*480mm
        Front Fork 525-HL/O 27.5”
        Brake BL-06E-L/BL-06E-R E-bike Brake
        Tires K1027 from Kenda 27.5"*2.10"
        Reflectors
        723A, German StVZO Approved
        Crankset Bafang CW B1.11
        Shift lever RD-V5009-L
        Pedals M195DU from Vig
        Chain KMC-E9S
        Total Bike Weight 27.5 KG
        Frame Size         		SYMBOL
        SIZE (mm)
        Top tube length A 660
        Head tube length B 170
        Max seat height C 1060
        Min seat height D 890
        Wheelbase E 1170
        Handlebar height F 1130
        Total Length G 1900

        How-To-Install

        A useful guide to making the most of it all.

        During the one-year warranty period, if the battery is found to be defective, it will be replaced at no charge to you. After the warranty period or if you need additional batteries, they can be purchased at Eskute

        Not charging for 3 months will lead to battery damage, and the customer will be responsible for any damage to the battery caused by not charging for a long time. In order to keep the battery longer life, please keep charging at least once a half month.

        All Eskute e-bikes are IPX4 waterproof, which means, normally, you don't need to worry about damage caused by spray from a wet road, raindrops during riding, or parking your e-bike in light rain. But please note that the e-bike is not intended to be submerged or subjected to a pressurized spray, nor use a pressure washer or sprayer to clean your e-bike.
        To protect the bike and ensure your safety, we strongly recommend you not to ride in rainy or overly wet environments, even though the cables and other equipment are waterproof. Even if the battery is removed, there are many electronic devices such as wires, motors, etc., which may be damaged in rainy weather.

        Yes, for sure.

        It can run around up to 67 KM on Pedal Assist ,Of course, the range for a single battery charge can vary greatly depending on conditions such as the combined weight of the rider and ebike, wind resistance, tyre pressure and tread profile, terrain and elevation changes, road or trail surface, outdoor temperature, maintenance of the E-Bike and the condition of the battery.

        Chat via Facebook Messenger
        Mon-Fri, 9am-5pm
        Call 01271 500194
        Mon-Fri, 9am-5pm
        Contact via form
        Response may take up to 3 working days

        What Online Reviewers Say

        Netuno PRO
        @Reviewer :Paul Compton PDphotography

        Color：BLACK

        Equipped with advanced features and technology, the NETUNO Pro effortlessly blends power and control. Its robust frame ensures stability on rugged trails, while the electric assistance system propels you forward with ease, conquering uphill challenges with confidence. Whether you're seeking thrilling downhill rushes or scenic trail exploration, the NETUNO Pro has you covered.

        Chat via Facebook Messenger
        Mon-Fri, 9am-5pm
        Contact via form
        Response may take up to 3 working days
        Eskute Group
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