Netuno Pro Electric Mountain Bike

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Motor

BAFANG Hub Motor 250W,80NM

Battery

Removable battery 522Wh

Max Battery Range

80 miles

Netuno Pro Electric Mountain Bike

Color
Black
Recommended Height
£1,299.00 £1,999.00
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Rear Bike Rack
£53.99

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Rear Bike Rack

£53.99
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Mountain Bike Mudguards
£35.00

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Mountain Bike Mudguards

£35.00
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Shipping

1. COSTS & DESTINATIONS

Destinations Cost Time of Arrival From
UK Free 3-5 Business Days UK Warehouse
Other European Countries Free 5-8 Business Days Poland Warehouse

 

Note:

1. Shipment to outside Europe is NOT available at the moment. 

2. Selling Price is VAT included.

3. Customers do NOT need to pay import duty.

4. Carrier: Ttuffnells

2. DELIVERY PERIODS

We try to send your orders within 2 business days. After your order has been shipped, a shipping confirmation will be sent to your e-mail address. We cannot provide additional shipping information or documentation for third party shipping. All expected delivery dates given by ESKUTE are based on estimates. Any changes made by the customer after the product has been shipped, including but not limited to changing the address, deferring an order, or updating shipping preferences/preferences, will result in the abandonment of the option for replacements and/or refunds if problems occur.


3. CHANGE OF DELIVERY ADDRESS


NO FEE for changing the delivery address BEFORE we provide you with the tracking number. £35 for changing the delivery address if the logistics information shows during transport. £70 will be charged if the package has already been successfully delivered to the original address.


4. ORDER TRACKING


If you have already registered on Eskute.co.uk, you can track your order, shipping and processing information in your account. If you have not registered on our website, you can track them here using tracking number. For more shipping information, please email us at support.uk@eskute.com. We will respond to you within 24 hours.

5. LOST PACKAGE:

Eskute is responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. Eskute will always check and push for you. If you don't receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. Eskute will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up. Eskute ensures that the customer experience is always a priority.

    • Free Home Delivery for EBikes
    • Note:
    • Black Friday Combo spare battery will ship separately from the Ebike.
      All free batteries are expected dispatch at the beginning of December.
      If you have any questions, please contact our customer service.
Return

RETURN POLICY

Return & Refund Policy

If you are not happy with your purchase with valid reasons (exclude a change of mind), contact our customer service by email within 15 days of receiving the product for a return and refund.

Guidelines for a return:

  1. If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. 
  2. If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. 
  3. Do not return or drop off the parcel by yourself through the sender's address. Any product returned without acceptance will not be refunded.
  4. Please email us within 15days after receiving your Eskute delivery if you warrant a return.
  5. Please state the issue you are facing in the email.
  6. Please wait for a reply from our lovely Eskute team, typically within 24 hours.
  7. Meanwhile, please store the Eskute Delivery box in a cool and dry place to prevent it from getting damaged.
  8. Once approved, a mailing address and instructions will be sent through email to the inbox you ordered an Eskute.
  9. Read the "Acceptable Conditions for a Return"

Acceptable Conditions for a Return

  • Within 15 days after receiving your Eskute bike
  • The bike must be unused, free of dirt, dust, and other fragrances, and in the same packaging and condition as you have received it. 
  • Customers are responsible for the cost of the return/exchange if 
    1. Customer dislikes the product and returns it;
    2. Other personal reason like "wrong size", "doesn't fit", "no longer needed/wanted" etc.
    3. For return of personal reasons, the shipping fee is born by customer and will be deducted from the refund total. 
    • Eskute will bear all the cost of the return/exchange including shipment fee if 
      • There is any major defect found with proof of evidence;
      • Either sent in the form of an image or video through your email to us.
    • Our warranty policy will be in effect upon the receipt of goods. If any minor defective, we will send the parts to customers for free and freight is born by Eskute. We will bear repair cost if the bike repaired by a local shop. 
    • Please check our warranty.

    Lost parcel:

    Eskute is responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. Eskute will always check and push for you. If you don't receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. Eskute will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up. Eskute ensures that the customer experience is always a priority.

    WARRANTY COVERAGE

    Accessories Warranty Period Notes
    Electronic Accessories Motor 2 years

    The following 

    conditions are not 

    coverd by the 

    warranty:       

    1. water damage 

    of the battery, 

    motor and 

    controller. 

    2. Manmade 

    damage,

    selfmodification, 

    collision damage 

    of spare parts, etc.         

    3.Tire puncture by 

    sharp objects.
    Controller 2 years
    Battery 2 years
    Charger 1 year
    LCD Screen 6 months
    Switch 6 months
    Front light 3 months
    Basic Accessories Frame 2 years
    Front Fork 1 year
    Handlebar 1 year
    Crank 6 months
    Throttle 6 months
    Pedal 6 months
    Fly Wheel 6 months
    Thumb Shifter 6 months
    Rear Derailleur 6 months
    Brake Disc 3 months
    Tire 3 months
     
    Exceptions
    The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Yamee/Eskute that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Eskute. 
    The warranty will NOT cover the problems caused by any of the following causes. 
    1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
    1. Any unauthorized modification to the product, such as disassemble the bike without direction by Eskute, faulty installation, repair, or maintenance by anyone other than Eskute,
    1. The product has been in any accidents, such as traffic accidents
    1. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes 
    1. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts)

    HOW TO CONTACT 

    For any return or refund, please contact us at support.uk@eskute.com with following information:
    1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
    1. Order number/ID
    1. The email and shipping address you used when placed order
    1. Pictures/Short videos of the problems and a brief description of the problems

    HOW WILL WE RESPOND

    1. Please wait for a reply from our lovely Eskute team, typically within 24 hours.
    2. Meanwhile, please store the Eskute Delivery box in a cool and dry place to prevent it from getting damaged.
    3. Once approved, a mailing address and instructions will be sent through email to the inbox you ordered an Eskute.
    4. We will arrange the exhange within 3 business days. The refund will be made within 2 business days to the customer original payment method.
    REFUND DURATION
    Refunds to credit/debit cards usually take 2-5 business days. However, it can take up to 30 days, depending on the card company involved. If you have paid with a PayPal balance, the money is refunded to your PayPal balance. Please contact Paypal or your credit/debit cards bank for more info about the return payment.

    • FREE returns within 15 days

    VAT include

    • No additional fees

    Features
    Specifications
    How-To-Install
    Reviews
    FAQ

    Power up your ride

    Torque Sensor Plus Speed Sensor: Makes A Big Difference in Ride Quality

    A sophisticated sensor system combines a torque sensor and speed sensor to manage the power delivered to the pedals, with a maximum torque of up to 80 Nm. Thanks to the intelligent boost management that precisely evaluates the cyclist's force on the pedals, delivering the thrust you need only when necessary, and increasing battery life and maximum range, Netuno Pro can help you to conquer the steepest slopes.

    Long-lasting Powered for More Thrill

    Easy to remove for charging or charge while on the e-bike, comes with a lock to keep it secured to the bike. Our safety-tested battery is built to last and is certified to meet standards for electric bicycles. Explore new places, new roads, and new adventures with the 80 km range of the reliable powerpack.

    Smooth and Natural Riding More Adventure

    Durable, reliable 250W Bafang M410 mid-drive motor delivers robust, instantaneous power to conquer all terrain and has more fun. This extra power is enough to guarantee effortless rides, taking the strain out on hills and making moving off from a standstill much easier.

    Torque Sensor Plus Speed Sensor: Makes A Big Difference in Ride Quality

    A sophisticated sensor system combines a torque sensor and speed sensor to manage the power delivered to the pedals, with a maximum torque of up to 80 Nm. Thanks to the intelligent boost management that precisely evaluates the cyclist's force on the pedals, delivering the thrust you need only when necessary, and increasing battery life and maximum range, Netuno Pro can help you to conquer the steepest slopes.

    Long-lasting Powered for More Thrill

    Easy to remove for charging or charge while on the e-bike, comes with a lock to keep it secured to the bike. Our safety-tested battery is built to last and is certified to meet standards for electric bicycles. Explore new places, new roads, and new adventures with the 80 km range of the reliable powerpack.

    Smooth and Natural Riding More Adventure

    Durable, reliable 250W Bafang M410 mid-drive motor delivers robust, instantaneous power to conquer all terrain and has more fun. This extra power is enough to guarantee effortless rides, taking the strain out on hills and making moving off from a standstill much easier.

    Tap into the ride's immense energy

    What's in your box?

    · ESKUTE Netuno PRO
    · Tool Box
    · Charger
    · Battery Key

    Top Speed 15mph(*The motor will stop giving assist at the stated top speed. You can still ride beyond the stated top speed with pure muscle power.)
    Range
    Up to 80 miles on Pedal Assist 
    Weight Capacity 125 KG
    Recommended Rider Heights 5'2"- 6'2"
    Motor
    BAFANG 250W, 36V Brushless Mid-Drive Motor,65Nm
    Battery Removable Internal Lithium-ion 36V, 14.5Ah (522Wh) with Samsung/LG Cells
    Charger 42V 3Amp Fast Charger, 7-8 Hour Charging
    Torque Torque Sensor
    Throttle  No throttle installed
    Pedal Assist 5 Levels
    Display Integrated Smart LCD Display
    Lights Standard Eskute LED headlight
    Frame Aluminum 6061A 27.5"*480mm
    Front Fork 525-HL/O 27.5”
    Brake BL-06E-L/BL-06E-R E-bike Brake
    Tires K1027 from Kenda 27.5"*2.10"
    Reflectors
    723A, German StVZO Approved
    Crankset Bafang CW B1.11
    Shift lever RD-V5009-L
    Pedals M195DU from Vig
    Chain KMC-E9S
    Total Bike Weight 27.5 KG
    Frame Size     		SYMBOL
    SIZE (mm)
    Top tube length A 660
    Head tube length B 170
    Max seat height C 1060
    Min seat height D 890
    Wheelbase E 1170
    Handlebar height F 1130
    Total Length G 1900

    How-To-Install

    A useful guide to making the most of it all.

    During the one-year warranty period, if the battery is found to be defective, it will be replaced at no charge to you. After the warranty period or if you need additional batteries, they can be purchased at Eskute

    Not charging for 3 months will lead to battery damage, and the customer will be responsible for any damage to the battery caused by not charging for a long time. In order to keep the battery longer life, please keep charging at least once a half month.

    All Eskute e-bikes are IPX4 waterproof, which means, normally, you don't need to worry about damage caused by spray from a wet road, raindrops during riding, or parking your e-bike in light rain. But please note that the e-bike is not intended to be submerged or subjected to a pressurized spray, nor use a pressure washer or sprayer to clean your e-bike.
    To protect the bike and ensure your safety, we strongly recommend you not to ride in rainy or overly wet environments, even though the cables and other equipment are waterproof. Even if the battery is removed, there are many electronic devices such as wires, motors, etc., which may be damaged in rainy weather.

    Yes, for sure.

    It can run around up to 67 KM on Pedal Assist ,Of course, the range for a single battery charge can vary greatly depending on conditions such as the combined weight of the rider and ebike, wind resistance, tyre pressure and tread profile, terrain and elevation changes, road or trail surface, outdoor temperature, maintenance of the E-Bike and the condition of the battery.

    Chat via Facebook Messenger
    Mon-Fri, 9am-5pm
    Call 01271 500194
    Mon-Fri, 9am-5pm
    Contact via form
    Response may take up to 3 working days

    What Online Reviewers Say

    Netuno PRO
    @Reviewer :Paul Compton PDphotography

    Color：BLACK

    Equipped with advanced features and technology, the NETUNO Pro effortlessly blends power and control. Its robust frame ensures stability on rugged trails, while the electric assistance system propels you forward with ease, conquering uphill challenges with confidence. Whether you're seeking thrilling downhill rushes or scenic trail exploration, the NETUNO Pro has you covered.

    Chat via Facebook Messenger
    Mon-Fri, 9am-5pm
    Contact via form
    Response may take up to 3 working days
    Eskute Group
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