FAQ

Q: Do i need a lisence to ride an Ebike?

A: Thankfully, electric bicycles are seen as regular bicycles, so you do not need a licence to ride one and it does not need to be registered, taxed or insured. See policy.

Q: Is there a paper version of the manual in the bike packaging?

A: In response to our green policy, we no longer provide paper manuals.
You can download the manuals electronically by going to the following link on our website: https://eskute.co.uk/pages/manual-download

Q: Will my ESKUTE bike arrive assembled?

A: Your ebike will arrive mostly assembled and you can easily to assemble it.

Q:  Why did credit card payment fail?

If you pay by credit card, your payment could be  somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you:
1. Please switch to your other credit/debit card.
2. If you have a Paypal account, please try to pay by PayPal.
3. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
Then you can complete your order with your credit card.

Q: What can I do if something goes wrong with my e-bike during the warranty?

We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and videos so that we can find the problem.